Anti-Harassment Software Helps ACF Stay Compliant While Keeping Employees Protected
To Align with EEOC Management Directive 715 (MD-715), the Administration for Children and Families (ACF) implemented an anti-harassment policy to protect all ACF employees and contractors and to foster a workplace free of harassment and reprisal. The goal of ACF’s Anti-Harassment Program is to prevent/minimize harassment and retaliation while promoting conflict resolution and mitigating the negative effect of harassment in the workplace.
Manual Processes and Unidentified Trends
Manual processes and disparate data sources challenged ACF’s ability to efficiently track, report on, and prevent harassment. Unstructured data and the lack of a single source of truth diminished staff confidence in reporting accuracy. As a result, program staff spent countless hours generating the required monthly and annual reports by hand.
The inability to look at data over a period of time hindered attempts by program staff to identify trends pertaining to workplace harassment. For example, some case data only existed in paper form, which made it difficult for staff to research old cases. Stuck in reactive mode, ACF could not make predictions on where to devote their resources for maximum impact or even to demonstrate whether their workplace harassment prevention efforts were working.
Trusting Tyler’s Application Platform, Implemented by BroadPoint Federal
To protect its staff and ensure compliance, ACF chose Tyler’s Application Platform, powered by Entellitrak™ to manage and support its Anti-Harassment Program case inquiries. The Application Platform offers ACF an easy-to-use web interface to process cases from intake to conclusion, and to collect data for use in reporting.
Tyler Platform Alliance partner BroadPoint Federal, an award-winning business and technology consulting firm dedicated to helping public sector and commercial customers solve complex problems, implemented the Application Platform for ACF. The BroadPoint team utilized built-in functionality in the Anti-Harassment solution accelerator including:
An online portal to receive complaints and protect anonymity
Business rules and workflows to manage harassment complaints from receipt through investigation to decision
Ability to upload documents and files and associate to a case
Activity tracking to capture timelines, due dates, and service levels
Reports to identify problem areas so that preventative action can be taken and training needs defined
Timely, Compliant, Data-driven Responses
Through the Application Platform, ACF’s Anti-Harassment Program can execute timely responses and investigations and remain in compliance with EEOC directives regarding harassment. Critical touchpoints have been automated for quicker processing time. Data that existed in multiple locations is now captured and collaborated on in a central location for better understanding and insight. Out-of-the-box reporting tools empower ACF to achieve better outcomes with data-driven decision making. And those reports that took endless hours for program staff to produce? Now they only take minutes.
Learn More
A secure, reliable, and user-friendly reporting system is an essential component in any holistic harassment prevention effort. To learn more about starting or revamping your anti-harassment program, contact BroadPoint Federal.